More advanced platforms pack extra functionality in areas like project management, marketing, help desk, content management, and SEO offer automation and integration opportunities to save time and streamline processes and let you create your own reports and access game-changing analytics. With that in mind, here's what I was looking for as I tested each free CRM app:Įase of use. Using your CRM system should be as easy as using your email client. It should also make repetitive actions easier to carry out-things like adding new contact details or tracking deals shouldn't be a time suck.Ĭontact and sales management.
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